Privacy Policy

1. Introduction

NexBridge Transwide Logistics ("NBTL", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal and business information entrusted to us by our clients, partners, and website users.

This Privacy Policy explains how we collect, use, store, and protect personal data in compliance with applicable data protection laws, including the Data Protection Act, 2019 and internationally recognized data protection principles.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information

• Full name
• Contact details (phone number, email address)
• Identification details (where required for customs or regulatory purposes)

2.2 Business Information

• Company name and address
• Shipment and cargo details
• Billing and payment information

2.3 Technical Information

• IP address
• Browser type and device information
• Website usage data (via cookies or analytics tools)

3. How We Use Your Information

NBTL uses collected information for the following purposes:

• To provide logistics and supply chain services
• To process shipments, customs clearance, and documentation
• To communicate with clients regarding services and updates
• To process payments and manage accounts
• To improve our website and service delivery
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data based on:

• Performance of a contract (service delivery)
• Compliance with legal obligations (e.g., customs and regulatory requirements)
• Legitimate business interests
• Consent (where applicable)

5. Sharing of Information

NBTL may share information with:

• Transporters, shipping lines, airlines, and logistics partners
• Customs authorities and regulatory agencies
• Insurance providers and financial institutions
• Technology and service providers supporting our operations

All third parties are required to maintain confidentiality and use the data only for authorized purposes.

6. International Data Transfers

Given the global nature of logistics, your data may be transferred across borders to facilitate international shipments. NBTL ensures that such transfers are conducted securely and in compliance with applicable data protection laws.

7. Data Security

NBTL implements appropriate technical and organizational measures to protect data from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

These measures include secure systems, controlled access, and staff confidentiality obligations.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Policy
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

9. Your Rights

Subject to applicable law, you have the right to:

• Access your personal data
• Request correction or updates
• Request deletion (where applicable)
• Object to or restrict processing
• Withdraw consent (where processing is based on consent)

Requests may be submitted by contacting us.

10. Cookies & Website Usage

NBTL may use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Improve website functionality

Users may control cookie preferences through their browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. NBTL is not responsible for the privacy practices of such external sites.

12. Confidentiality

NBTL treats all client and shipment-related information as confidential and will not disclose such information except as required for service delivery or by law.

13. Changes to This Policy

NBTL reserves the right to update this Privacy Policy from time to time. Updated versions will be published on our website with the effective date.